Includes bibliographical references (p. 207-216) and index.

Information, action, and business performance -- Remote-control management in the Dark Age of relevance lost -- Consequences of remote-control management -- Imperatives of competition--past and present -- Becoming responsive by building long-term customer relationships -- Becoming flexible by empowering workers to remove constraints -- Management information for competitive excellence -- Activity-based cost management : relevance lost déjà vu -- Putting an improvement process in place -- New frontiers for business education -- The information revolution revisited -- Appendix: Where to turn for help.